Interdobs handles the 1st line when it comes to the monitoring of your data loads; Your Key Users provide 1st line internally support towards business user questions and problems. If your Key Users need help, they can (through notification of an incident) turn to the professionals of your Interdobs support team.
Not all incidents or questions can be resolved or answered immediately. In that case, the relevant incident scaled up to our 2nd line support.
Our partnership is fueled by collaboration, ease and trust. Thus it can occur that an incident can turn into a change within your system or business process. For changes the first step is a clear functional design of the new features defined by the Key User. On that basis, our professionals create a technical specification, together with an impact analysis. On that basis, you can decide how to proceed.
The key components of our managed services: